Frequently Asked Questions
Everything you need to know about your NOGU experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days for domestic orders, while international shipping can take 7-21 business days depending on your location and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn jewelry and accessories in their original packaging. Please note that for hygiene reasons, earrings are final sale.
Are NOGU products covered by a warranty?
Yes, every NOGU piece comes with a 1-year limited warranty that covers any manufacturing defects. Simply contact our support team with your order number to initiate a claim.
How should I care for my jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the NOGU pouch provided.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay and Klarna.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.